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Order safely and conveniently in our online shop ANjAS-SHOP. Your goods are processed within 24 hours of receipt of the order and handed over to Swiss Post. Swiss Post usually needs approx. 3-4 working days by B-Post or 1-2 working days by A-Post to deliver to your home. It is not possible to send parcels with Swiss Post over the weekend.

Our general terms and conditions apply to every order in our shop and are accepted with every order. For «purchase on invoice» you must also accept the general terms and conditions of our partner PowerPay.

Orders and deliveries are only possible within Switzerland and Liechtenstein. Orders can only be placed by persons aged 18 or over who live in Switzerland or Liechtenstein. Customers under 18 need the signature of their legal representative.

The products and prices in the ANjAS-SHOP online shop are not yet a binding contract, but merely an invitation to order from us.

When you submit your order in the online shop, you make us an offer to buy these products. Immediately afterwards you receive an automatically sent e-mail with the order confirmation. This e-mail only confirms that we have received your order – it does not mean that we have accepted it.

A binding purchase contract is only concluded when we

• confirm the dispatch of the goods to you by e-mail or
• ship the goods to the address you have given.

The payment methods, conditions and any fees described on the «Payment options» page apply. These provisions form an integral part of these terms and conditions.

▶ Go to the page Payment options

The shipping methods, shipping costs and the conditions for free shipping from CHF 50.– described on the «Ordering and delivery» page apply. These provisions form an integral part of these terms and conditions.

Free shipping from CHF 50.– applies only to B-Post and to the value of the goods you keep. If the customer returns items and the value of the items kept is below CHF 50.–, free shipping no longer applies and CHF 3.95 (B-Post) is charged. This applies with or without a quantity discount (see «14-day right of return»).

▶ Go to the page Ordering and delivery

Your order is delivered directly to the address of your choice, of course also to any place of your choice in Switzerland and Liechtenstein. Please enter your delivery address on the order form. Naturally this causes no additional costs and you pay the shipping charges only once.

We do our best to deliver all products shown in the online shop as quickly as possible. Nevertheless, in individual cases an item may:

• be delivered late for a time or
• no longer be available.

Delivery delay: If delivery is delayed, we will inform you as soon as possible by e-mail or WhatsApp. If you do not agree to the delay, you can cancel the order for the affected items free of charge. We refund amounts already paid for these items.

Unavailability: If an ordered item is no longer available, we cancel this part of the order. We refund amounts already paid for items that are not available. Where possible, we offer you a suitable alternative (replacement product). You decide whether to accept it. If an item is dropped because we cannot deliver it, your quantity discount and your free shipping remain unchanged: the undelivered item still counts.

Partial deliveries: Where it makes sense, we may ship your order in partial deliveries (e.g. if an item becomes available later). This does not cause you any additional shipping costs.

Default of acceptance / wrong address

Please make sure that your delivery address is correct and complete and that shipments are accepted or collected from the post office in time.

If a shipment is returned to us for one of the following reasons:

• wrong or incomplete address
• parcel / shipment not collected within the Post's deadline

the following applies:

• We will inform you about the return.
• On request, we will send the order again to the corrected or confirmed address.
• The costs of the renewed shipment (including any return fees of the Post) are borne by the customer and must be paid before the order is sent again.

If in such a case you do not want a new delivery, we can cancel the order. In this case we refund the product amount; shipping costs already incurred and any return costs remain owed.

We grant a voluntary 14-day right of return. The return must be made within 14 days. In particular, the products named on our return and warranty page are excluded. The costs and the shipping risk of the return are borne by the buyer. Only the value of the goods of the returned items is refunded. Shipping costs of the original order are not refunded. For further details, the return and warranty page on our website applies.

In short: the quantity discount and free shipping depend on the items you keep in the end.

Returns and quantity discount: If you have benefited from our quantity discount, the discount is recalculated based on the items you keep (see «Quantity discount»). The refund is the amount paid minus the price of the items kept after the recalculated discount.

Returns and free shipping: Free shipping from CHF 50.– applies only to B-Post. If, after a return, the value of the items kept is below CHF 50.–, free shipping no longer applies and we charge CHF 3.95 on refund. This applies with or without a quantity discount. If the value of the goods stays at CHF 50.– or more, you pay no shipping costs.

Returns because of a defect, a wrong delivery or transport damage, as well as an exchange for an identical item, have no effect on your discount and on free shipping.

▶ Go to the page Return of goods and warranty

With us you can shop without a minimum order value – small orders are welcome too. We want to give you maximum flexibility, whether you only need a small spare part or a gift.

To keep prices fair despite small orders, we use a transparent shipping flat rate and – for very small baskets – a moderate small-quantity surcharge (see the section below). This keeps our calculation lean and our product prices attractive.

Tip: from CHF 50.– we deliver free of shipping costs.

For orders with a goods value under CHF 10.– we charge a small-quantity surcharge of CHF 2.–. From CHF 10.– the surcharge is dropped automatically.

Why do we charge the surcharge?

• Fair wages & workload: Even small orders cause the same packing, picking and service effort.
• Fixed costs: Payment fees, packaging, IT operations and administration arise per order – regardless of the goods value.
• Sustainability: Very small shipments are ecologically and economically unfavourable. The surcharge helps to keep shipping routes efficient.

We deliberately keep it moderate so that you stay flexible. At the same time, this allows us to ensure fair prices and a reliable service for all our customers.

Note: from CHF 50.– shipping is free.

Prices: Our prices are continually adjusted to market fluctuations.

VAT: In Switzerland, sole proprietorships are exempt from VAT (Art. 10 para. 2 lit. a and c and Art. 14 para. 1 lit. a and 3 of the Swiss VAT Act, MWSTG) if their turnover from taxable services (deliveries of goods and/or services) within one year is below CHF 100'000.–. This currently applies to ANjAS-SHOP, so we do not calculate or charge VAT to our customers.

The following promotions are run:

• Special offers
• Clearance sales
• 10% vouchers
• 10% birthday vouchers

They are valid for a limited time only, cannot be combined and are not paid out in cash.

A voucher code with a percentage discount is not added to the quantity discount. The higher of the two percentages applies; if they are equal, the quantity discount applies (see «Quantity discount»). Gift vouchers are excluded.

At ANjAS-SHOP you can shape your own discount: the more items you put in the basket, the higher your discount. The discount applies automatically to the whole basket; you do not need to enter a code.

Excluded from the quantity discount: Mystery Boxes and gift vouchers. They do not count towards the number of items, receive no quantity discount and do not trigger a higher tier. If you put them in the cart together with other items, the quantity discount only applies to the other items. You can redeem a gift voucher you have bought as a means of payment. The quantity discount then applies to the items you order.

What applies to returns

In short: the quantity discount and free shipping depend on the items you keep in the end.

• The discount applies to the items you keep. If the customer returns individual items under the right of return, the discount is recalculated based on the number of items remaining. If the remaining number corresponds to a lower tier, that tier's percentage applies. If only one item remains, the quantity discount no longer applies.
• The refund is the amount paid minus the price of the remaining items after the recalculated discount.
• Free shipping from CHF 50.– applies only to B-Post and to the value of the goods you keep. If the value of the items kept is below CHF 50.–, free shipping no longer applies and we charge CHF 3.95 on refund. This applies with or without a quantity discount.
• Returns because of a defect, a wrong delivery or transport damage, as well as an exchange for an identical item, have no effect on the discount and free shipping. The items concerned still count. The same applies if we cannot deliver an item.

Example with 8 items at CHF 20.– each:

• You order 8 items: 8 × CHF 20.– = CHF 160.–. With a 20 % discount you pay CHF 128.– and get free shipping.
• You return 1 item and keep 7: your discount is now 15 %. The 7 items cost CHF 119.–. The value of the goods is above CHF 50.–, so there are no shipping costs. You get CHF 9.– back.
• You return 7 items and keep 1: a single item gets no quantity discount, it costs CHF 20.–. The value of the goods is below CHF 50.–, so we charge CHF 3.95 shipping costs. You get CHF 104.05 back (CHF 128.– minus CHF 20.– minus CHF 3.95).

Further conditions

The quantity discount and a voucher code with a percentage discount are not added together; the higher percentage applies, and if equal the quantity discount. Gift vouchers are a means of payment. You can always redeem them in addition, but they do not count as items and do not receive a quantity discount.

We are accommodating. If you are unsure whether a return affects your discount or shipping, ask us beforehand. We will gladly work it out for you in advance. The basket also shows you at any time which discount currently applies.

If you would like larger quantities of a product, you are welcome to contact us. We will gladly make you an offer.

In short: the gift voucher is a digital voucher with a personal code. It is valid for 12 months, covers items and shipping costs and can be redeemed in several steps.

How the voucher works

• Purchase and delivery: you buy the voucher like any other item. Once payment has been received, you get it by e-mail with a PDF. For prepayment, delivery takes place as soon as your payment has reached us. On request we also send the voucher directly to the recipient. There are no shipping costs.
• Validity: 12 months from the date of purchase. After expiry, any remaining balance lapses.
• Redeeming: in the ANjAS-SHOP online store. Enter the code in the cart in the «Promo code» field or scan the QR code on the PDF. A customer account is required for the order so that we can send the goods to the right address.
• Partial redemption: the voucher covers the items first, then the shipping costs. If the value of the goods is lower than the voucher value, the remaining balance is kept until the validity ends. You can see your balance at any time in your customer account under «Gift vouchers». If the order is higher, you pay the difference with the payment method you chose.
• One customer account: the voucher can only be used for one customer account. With the first redemption it is assigned, including any remaining balance, to that customer account and can afterwards not be used by any other customer account.
• No cash payout: gift vouchers are not paid out in cash and are neither taken back nor refunded.
• Quantity discount: gift vouchers are excluded from the quantity discount (see «Quantity discount»). As a means of payment, however, you can redeem the voucher on an order that qualifies for the quantity discount. The discount is granted on the items you order.

Duty of care and liability

Please treat your voucher like cash. Keep the e-mail and PDF safe and only pass the code on to the people you want to give the voucher to. Anyone who knows the code can redeem it. Please also check the e-mail addresses you enter when ordering.

ANjAS-SHOP is not liable for loss, theft or misuse of a voucher code. This also applies if an e-mail reaches the wrong person because an address was entered incorrectly. If you notice a loss or theft, please contact us immediately: as long as the voucher has not been redeemed, we can block it. We will look into your case and help where we can. There is, however, no entitlement to a replacement.

▶ More on the page Order and delivery

4.1 How do I proceed with warranty claims?

Your invoice or delivery note serves as your warranty certificate for any complaint about the goods. Please therefore keep your invoice or delivery note safe so that you can present it when needed.

For warranty claims, please contact us via the contact button (bottom left on our homepage) by WhatsApp or e-mail and send us a photo of the goods beforehand. We will get back to you within 24 hours and discuss the next steps with you. Please do not send us goods without prior agreement. Otherwise we cannot accept the goods.

4.2 What rights do I have with warranty claims?

For warranty claims you can choose between the following options:

• your money back
• free exchange of the goods

4.3 Excluded from the warranty:

The warranty expires if: the products show blows, impacts, falls, collision, pressure, heat, cold, liquids, dirt, dust, mud and damage, or through repair attempts by the customer.

Minor deviations from the warranted properties of the goods do not give rise to a warranty claim.

If you discover a defect in a product, contact us by e-mail or WhatsApp. Describe the defect. We will explain the next steps to you. You can then send us the product with a description of the defect and the proof of purchase or warranty confirmation to the address below:

In the case of a defect caused by a parcel damaged by the Post, please send us a photo of the parcel and of the products by e-mail or WhatsApp. This gives us proof for the Post (see below «Exclusion of liability in case of theft and loss»).

If you have any questions, we are happy to help by e-mail, WhatsApp or callback. Click the message button at the bottom left.

Tell us what you would like. E.g.: a repair, a replacement product or your money back. If you would like your money back, only the product amount is refunded. The costs for postage and packaging (shipping costs) remain owed. A return because of a defect has no effect on your quantity discount and your free shipping for the other items (see «Quantity discount»).

It can happen that colours are displayed with minor deviations in photography, in digitisation or on your screen at home. For this reason we ask for your understanding if slight colour differences occur between the product photo and the ordered product. Of course you have the right to make use of our 14-day right of return. To eliminate such errors as far as possible, please state this when returning the goods.

ANjAS-SHOP is liable, to the extent permitted by law, only for damage caused by intentional or grossly negligent conduct.

To the extent permitted by law, we accept no liability for indirect or consequential damage, loss of profit, loss of data, or acts and omissions of third parties (e.g. the Post, payment service providers, technical service providers).

The liability of ANjAS-SHOP is, to the extent permitted by law, limited in amount to the goods value of the order concerned. Mandatory statutory liability provisions (e.g. for personal injury or product liability) remain reserved.

We pack your order carefully and hand the goods over to Swiss Post.

With the handover of the goods to Swiss Post, the transport risk passes to the buyer.

To the extent permitted by law, ANjAS-SHOP accepts no liability for loss or theft of the shipment in transit or for removal from the letterbox or deposit compartment. Claims for cancellation of the contract or reduction of the purchase price are excluded in such cases.

Otherwise our general limitation of liability applies.

Until the delivered goods are paid in full, ANjAS-SHOP remains the owner of the goods. We reserve the right to reclaim them in case of non-payment. The resulting costs as well as the sales price, postage and packaging are borne by the debtor.

Images, videos, logos, texts and names are the property of the sole proprietorship ANjAS-SHOP and may not be copied or resold. If you are interested in selling our products, please contact us.

The rules for protecting your personal data described on the «Privacy policy» page apply. These provisions form an integral part of these terms and conditions.

▶ Go to the page Privacy policy

The cookie policy described on the «Cookies» page for the use of cookies and similar technologies applies. These provisions form an integral part of these terms and conditions.

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We reserve the right to change our general terms and conditions at any time.

Your order is governed by the terms and conditions in the version published on our website at the time of the order. The rules on quantity discount, free shipping and returns (see «Quantity discount» and «14-day right of return») apply to all orders placed after this version was published. For earlier orders, the version published at the time applies. Version: October 2026.

Place of performance and place of jurisdiction is the location of our registered office in Horriwil, Canton of Solothurn. Swiss law applies.

Should a provision of these general terms and conditions be wholly or partly invalid, the validity of the remaining provisions is not affected.

Our general terms and conditions can be displayed in several languages. In case of ambiguity, differences or contradictions between the language versions, only the German version of the terms and conditions is legally binding.

Translations into other languages serve only to help our customers understand.

To protect our customers and ourselves from fraud and spam, we have removed our e-mail address and our contact form from our shop. You can reach us easily and conveniently via the contact button (bottom left) by WhatsApp, by e-mail, or by leaving us your phone number. We usually get back to you within 24 hours. Thank you for your understanding.

If you have any questions, we are happy to help by e-mail, WhatsApp or callback. Click the message button at the bottom left.